If you get an error message, you may be able to fix it yourself. Logging out, clearing your web app's cache & data, and logging back in will often resolve most issues. In some cases it may also help to uninstall and reinstall the app (remember to log in again).
If that doesn't fix the issues, please Submit a Request above or send us an email at email@example.com.
For fastest service, please let us know:
- What is the make and model of your device(s) with the error? Have you tried a second device?
- What is the app version and device's OS version?
- What were you doing or trying to watch when the error happened? Is it just that one video or class, or does it happen on different content?
- What is the exact message (a screenshot is even more helpful)?
- If you have already tried to fix it, what have you already tried and did anything change?