I received the error message, "Please check your internet connection and try again." April 22, 2020 19:32 Updated This message indicates a poor network connection. Please check your network status and restart network devices if necessary. Related articles What should I do if I receive a different error message? My service is not working. I am having audio/sound issues. My app just updated and does not work. I subscribed through Apple App Store but the app tells me I am not subscribed.